FAQ
FAQ
- Q: What are your advantages?
Good Quality + Factory Price + Quick Response + Reliable Service+ Cheapest Shipping+ On Time Delivery
- Q: Do you have a quality control team?
Yes. The control department is the most professional and independent department in our company. We have a well trained professional quality control team and are committed to providing high-quality steel products to our business partners. We run according to the standardized inspection and service process. We assure our business partners of carrying out each order successfully.
- Q: Can you supply international logistics services?
We have signed a long-term cooperative agreement with BOLLORE (SDV), NECTRANS (GETMA), PIL, COSCO for international logistics service. With professional logistics transportation, perfect service systems and excellent professional teams, depending on the reliable overseas agent network around the world, we offer the highest quality services and design the best transportation route and scheme for all the customers.
- Q: Can you provide technical service support for your customers?
Yes. We can provide professional technical service support as follows:
1) Assist with material selection such as standards and grades.
2) Assure metallurgical properties meet requirements.
3) Assist with cargo inspection and submit the test report.
4) Integrate superior resources and evaluate the credit of the mills.
5) Solve the problems when they occur.
1) Assist with material selection such as standards and grades.
2) Assure metallurgical properties meet requirements.
3) Assist with cargo inspection and submit the test report.
4) Integrate superior resources and evaluate the credit of the mills.
5) Solve the problems when they occur.
- Q: Do you accept customized orders?
Yes, we do. We can manufacture based on the customer’s requirements. You can send the CAD or drawing to us. Also, a small quantity is available.
- Q: If there are some quality problems, how to resolve them?
We can guarantee that our products will pass the quality inspection before they are sent to customers.
We allow weight claims within 30 days after the cargo arrives at the destination port against third-party inspection reports.
We allow quality claims within 45 days after the cargo arrives at the destination port against third-party inspection reports.
We allow weight claims within 30 days after the cargo arrives at the destination port against third-party inspection reports.
We allow quality claims within 45 days after the cargo arrives at the destination port against third-party inspection reports.